FAQs
How can I book an appointment?
Bookings for Still-London are taken online using the "book an appointment" button; our handy booking app Fresha or the old fashion way, by telephone or email. Online booking makes it very easy to check your appointment time once booked and cancel and reschedule if/when things change in your life and receive reminders and special promotions.
How can I pay?
Still-London prefers to accept payment by debit or credit card, but we are also happy to accept cash if you prefer. We accept most credit, debit and charge cards, as well as apple pay, samsung pay and andriod pay.
Do you allow walk-ins?
We recommend that all clients book in advance but if this isn't possible you are more than welcome to pop in and ask reception to check the latest availability. We will always where possible try to accommodate you.
I am running late - can I cancel or reschedule my appointment?
We kindly ask that you aim to arrive 5 minutes before your scheduled treatment time, so that we can check you in. If you are running late, please let us know. Arrivals more than 10 minutes after your scheduled booking time may result in your appointment being delayed or cancelled.
Can I cancel my appointment?
We know that life is a hectic affair, so we understand that you will have to cancel and re-book at times. All we ask is that you can give us as much notice as possible (at least 24 hours) so that we can make the slot available or another client. Either log-in online or onto your Fresha account and make the necessary changes, or you can call/email us direct. No-shows are bad for our business as we are often turning people away, so please respect us and let us know.
How do I let you know about a medical condition or allergy that I have?
On your first visit to us you should have completed a consultation form were there are spaces to list any allergies. These are entered securely into your client account notes so that they show up at each appointment. If you have any concerns, please send us an email or call ahead and speak to a member of the team.
Can I request a specific therapist?
At Still-London all of our technicians and therapists are fully trained, ensuring they provide treatments the STILL way. Therefore, all clients can experience the same high quality treatment on any chosen day or time. However, if you have a favourite technician or therapist, we are more than happy for you to choose them or if they are not available we will do our best to move things around to make them available.
Should I leave a tip and if so how much?
At STILL, all we want is for you to have enjoyed your experience and leave the salon feeling relaxed and looking forward to your next visit! Our therapists are well looked after, but if you really want to make a difference, tell your friends, colleagues and family, or take a snap and tag us on Instagram!
Are you on a booking app like Treatwell?
We use the very user friendly app called Fresha, which links to our website and Instagram page to keep everything under one roof. You can also book via email, telephone and in person.
Can I bring a friend/family member with me?
There is limited waiting space at STILL and all waiting areas are reserved for customers purchasing a treatment from us.
Can I eat in the salon?
Due to health and hygiene we kindly ask customers not to eat in the salon.
Can I drink in the salon?
We offer all our clients complimentary water and organic herbal teas, coffee and hot chocolate
How do I apply for a job at Still?
Please check out our website and Instagram feed so that you can understand our ethos and what we stand for. Then we would love to hear from you! Send you CV to hello@still-london.com or drop it in when you are passing.
How do I make a complaint?
Please send us an email for the attention of the manager to hello@still-london.com and we will come back to you shortly with a resolution. Please do not send messages by social media platforms.